El Pollo Loco

This place is so well run and I've never had any issues unlike all the other El Pollo Locos in the area

Prices are way out of the average person's affordability.
It would be a cold day in hell before I would go there.
There are many other options to buy chicken just as good and for cheaper prices.

Stuffings and fillings are like delicious jems hidden inside. Very cheesy and meaty. Filled and stuffed dishes are a pure delight!!

Here I have the OVERSTUFFED QUESADILLAS:

Top: Chipotle Chicken
Middle: Poblano Chicken
Bottom: Shredded Beef Avocado

It's a chained fast food restaurant so everything is quick and efficient for the service. Pretty nice and clean dining area with inviting background music.

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. Some of the staff also wears gloves. There are some hand sanitizers available for customers to use. This place is available for take outs and has some indoor seating available with no limited capacity. They are not sanitizing in between customers.

COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination.

While I was grabbing my food from this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They currently don't have happy hour. They also do not allow pets in their establishment UNLESS it's a service animal.

Parking: The parking lot for this establishment is of a decent size. It's not too big nor too small. It's just right. This parking lot doesn't get full very easily or quickly. Parking spots sizes are perfect too.

Food: I ordered the BRC burritos. A classic and favorite burrito of mine. The BRC stands for Beans, Rice, and Cheese which means you get protein, carbs, and calcium. It tastes amazing. Everything has a noticeable flavor and texture so it goes well together.

Staff: The staff here are very friendly, nice, and fast. They accept both cash and credit cards. There is no credit card minimum.

Best location in the area. Always stocked with items and easy to get orders. Will return again and sorry for trying other locations. You have our loyalty!

I have to say that Robert C. Runs a tight shop. Very efficient and smooth operation when he leads the team. His store is clean, professional and always filling orders with 100% accuracy.
Much appreciated in this community.

The store is located in a small plaza with a parking lot. Easy to find parking.

I tried the shrimp taco and crunchy birria taco and the chicken. Pleasantly surprised. The tacos were good. I usually just order their chicken meal so that is the same - still good.

There can be lots of people especially if you go during meal time so I have their mobile app and order ahead of time. Easy and fast.

Honestly can't remember when was the last time I had El Pollo before, and can't remember how it was. So recently, I went to pick up a meal for the family.

It's located in a small plaza along with a cafe and a tea place. Parking lot isn't very big but off hours, it can be easy to score a spot.

I ordered a 12 piece family meal. It comes with ... yup, 12 pieces of leg & thigh, 3 large sides, tortillas and salsa.
The girl cashier wasn't the friendliest, and borderline looked impatient. That really didn't help invite customers to want to return, being the first point of contact.

The chicken weren't bad. The skin was a bit leathery (see my photo, they even look leathery) but the meat was somewhat tender. Though they advertised flame grilled, we detected no smoky grilled flavor at all. It was more of a well seasoned rotisserie chicken. The legs and thighs were on the smaller side.

The rice, mashed potatoes and mac & cheese were all average. Mac & cheese was very cheesy and rich. Rice was bland and the mashed potatoes were likely a powdered flakes mix. The tortillas came piping hot and stayed soft. The various salsas has no heat even though it's listed as spicy.

Personally, I've always wondered why businesses don't put someone very friendly and personable on the front line working with customers. Overall, it was a meal that filled us up, but nothing screamed for us to go back any time soon. I'd say 2.5 is accurate but rounded up to 3.

Between all of them in area this one is cleanest with best service.
Crew were respectful and caring

This is a really clean, bright welcoming restaurant. Derive at the counter from asst. manager...so sorry I forgot her name was great. Very nice lady. Food is great.

But I'm writing this because I have been using the rewards app for a few years. Get your receipt, scan the bar code, rack up points...easy peasy.

But my last visit to El Pollo Loco, I see the barcode is not on the receipt anymore. When I ask about this, they tell me oh, you have to let us know ahead of time. OK, so I just lost out on those points then when I went today, because I've been doing it one way for so long, I totally forgot to tell them about the rewards. So today I lost another $20 worth of rewards points! what the heck El Pollo Loco?? This seems like a way to get people to not accumulate points after i was getting them for so long in a certain way. This is not a great way to treat your customers. I'm interested to hear why this happened, as I know they read these. Please advise. Thanks!