Hilton Garden Inn Arcadia/Pasadena Area

I have over 2000 stays with Hilton. The particular hotel was great, no problems to report.

The girl that checked us in was nice and the rooms were clean.

Next time I'm in this area I will most likely stay here again, five stars all the way guys !

Stayed one night while in town for a Christmas party. Didn't need anything fancy as we just needed a place to sleep. It's been a few years since our last stay, and we found it to be still just as nice.

We got into town earlier than we thought so I called to see if we could check in early (regular check-in is 3PM, I called ~1:30PM) and they said yes! Can't remember the gentleman that answered the phone but he was great. I let him know I already picked my room using the Hilton app so he checked to see if that room was available. Alas, it wasn't but he went above and beyond by finding a comparable room (as far away from the elevator as possible).

Another plus (not that we needed it) is that the check-out time is noon, versus 11AM at most other hotels.

The rooms have been renovated recently and they did a nice job.

The hotel no longer offers free breakfast, which was not a problem as we had brunch plans, but found out they offer $10 per guest (Hilton Honors members) to order through the kitchen. They also offer a free continental breakfast in the lobby.

Not a 5-star property (duh) but definitely 5-star service.

We stayed one night here to attend an event at the Rose bowl the following day. Location is a short 14min drive to the Rose bowl and the room was affordable. The hotel receptionist was really friendly and even welcomed us with a diamond members bag! Not all hiltons do this so that was much appreciated. Our room was in a suite on the 4th floor. The room was clean, spacious and no issues. They offer a 24hr fitness center and the pool area looks well kept. We did have breakfast the next morning which was good. I would stay here again if in the area.

Checked in here and stayed 9/26-9/29, I booked online through Hilton.com and got a great deal through my friends and family discount at $64 a night. They allowed me to check in at 1:30pm which was amazing after driving from Las Vegas, the guy at the check in was nice handed me some water and papers along with the parking pass you need to park, it was a $35 security deposit added on the reservation that you get after you check out.

I stayed on the 3rd floor, the hotel was very very clean and well kept my room was very nice it came with a fridge and microwave and coffee maker, the bed was very comfortable and the bathroom fit everything I needed it too, being a girl you need a ton of counter space. Overall the stay was nice and comfortable the air conditioner worked great no complaints. This is also a no cash hotel so make sure you have a card to complete all purchases including the gift shop area.

It's extremely difficult to get ahold of the manager. When I did get ahold of her, she lied to me and said it wouldn't be a problem to cancel my reservation, but then she never gave the authorization.

Wasn't the best experience was loud and noisy the floor I stayed on. People were yelling in the hallways constantly sounding like they were slamming door every few minutes or hitting the walls through the night was worse. The elevators had a funky smell. Never got any room service on the days I was there and the restroom seemed to have some kind of plumbing issues had to flush multiple times and showers had stains on floor. Front desk when checking in seemed more like a kick back spot for employees and their friends.

This hotel was nice, it has free parking, EV charger, super comfortable beds and good water pressure. Pet friendly. The pool and gym were great. Good size flat screen. Everything was clean.

Cons: electric car charger is in weird spots such as in "diamond member" parking only. People who parked there wasn't charging their gas powered car. There is also no cookies or breakfast like other Hilton hotels.

I just want to say, by all means the staff here is super nice. So this review has nothing to do with them.

However, this 1 star review is for the property. This hotel is old, and it needs a really bad facelift.

It smells musty, and like old cigarettes. The vents smell... musty. The rooms smell like old smoke.

The elevator had 3 drapes in to cover God knows what.

The bathroom, room, and hotel seems really warn down.

Again, the staff is super great. But I don't love how old this place is.

The beds were some of the most uncomfortable I've ever slept in. Service was indifferent. They were really calling it in. Couldn't get the accessible room I requested because of plumbing problems. Not their fault but I couldn't take a shower or bath.

A very dated Hilton property. The lobby has had a facelift. The rest of the hotel needs one too. I'm very loyal to two brands: Hilton and Hyatt. After my recent experiences with a few dated Hilton properties and/or poor customer service, I'm inclined to go with Hyatt over Hilton whenever I have the opportunity.

The GM, Ocean, provided good customer service, ergo the two stars.